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| DOI | 10.1080/19322909.2018.1555504 |
| Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success? | |
| Howard, Pamela J. | |
| 通讯作者 | Howard, PJ |
| 来源期刊 | JOURNAL OF WEB LIBRARIANSHIP
 |
| ISSN | 1932-2909 |
| EISSN | 1932-2917 |
| 出版年 | 2019 |
| 卷号 | 13期号:1页码:61-87 |
| 英文摘要 | Instant message transcripts provide verbatim documentation of students' expressed needs. Academic libraries fund many practices and services thought to enhance student success by meeting students' needs. Utilizing the framework of natural experiments, Microsoft Excel conditional statements were used to mine instant message transcripts for specific occurrences of key text in order to determine the effects of changes in a limited number of academic library practices and services. A limited set of key terms were derived from an ad hoc group of librarians familiar with the San Francisco State University instant message service. Counts from the Excel conditional statements documented: the decrease in PIN requests with the implementation of a single sign-in and decreases in requests for the basic information competency tutorial, OASIS. These institutional interventions in academic library practices and services represented changes that influenced students' expressed needs in the transcripts, illustrating the value of library-centric measures of student success. |
| 英文关键词 | Instant message student success academic library transcript analysis |
| 类型 | Article |
| 语种 | 英语 |
| 收录类别 | ESCI |
| WOS记录号 | WOS:000469962100004 |
| WOS关键词 | REFERENCE SERVICES ; IMPACT ; RETENTION ; UNIVERSITY ; OUTCOMES ; TRENDS |
| WOS类目 | Information Science & Library Science |
| WOS研究方向 | Information Science & Library Science |
| 资源类型 | 期刊论文 |
| 条目标识符 | http://119.78.100.177/qdio/handle/2XILL650/333577 |
| 作者单位 | [Howard, Pamela J.] San Francisco State Univ, J Paul Leonard Lib, 1600 Holloway Ave, San Francisco, CA 94132 USA |
| 推荐引用方式 GB/T 7714 | Howard, Pamela J.. Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?[J],2019,13(1):61-87. |
| APA | Howard, Pamela J..(2019).Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?.JOURNAL OF WEB LIBRARIANSHIP,13(1),61-87. |
| MLA | Howard, Pamela J.."Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?".JOURNAL OF WEB LIBRARIANSHIP 13.1(2019):61-87. |
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